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E-BIKE SERVICE POLICY

We believe your relationship with us continues long after your purchase, which is why we provide a structured service policy to ensure lasting performance and peace of mind. Proper maintenance of your e-bike is one of the most important things you can do to extend the life of the bicycle and ensure your safety in road traffic.

MAINTENANCE YOURSELF OF E-BIKE TO PERFORM WELL

Cleaning the e-bike
Keeping the air pressure optimal
Checking the lighting system
Checking the tightness of all screws
Checking the brake pads
Checking and lubricating the chain
Battery care

IS IT WORTH TAKING MY E-BIKE TO THE WORKSHOP FOR SERVICE

Regardless of your expertise, it is certainly worthwhile to take your electric bicycle to a workshop for service at regular intervals. The mechanics have the necessary knowledge and tools to professionally maintain your e-bike, and especially its more complex components such as the motor, battery, and display.

SERVICE TIMELINE IN A YEAR

1ST SERVICE – 6 MONTH
2ND SERVICE – 6 MONTH

Before Every Ride: Check tire pressure, test brakes, and ensure the battery is charged.
Every Few Weeks (500 miles): Inspect chain tension, lubricate the drivetrain, and check brake pad wear.
Every 6 Months (500-1000 Km): Bring the e-bike to a Professional Technician for gear tuning, wheel alignment, brake calibration, and diagnostics.
Once a Year: Complete advanced diagnostics on the motor, bearings, firmware updates, wiring inspection, and frame integrity.

WHEN TO VISIT AN E-BIKE SHOP

MOTOR & BATTERY: Checking the motor & battery condition
FRAME FATIGUE & CRACK DETECTION: Inspecting structural welds and high-stress points for micro-fractures to guarantee structural safety under load.
BASIC MAINTENANCE: Cleaning, maintaining the parts like chain, brake set, pedal, handlebar, etc.

MANDATORY SERVICE SCHEDULE

The electrical bicycle must be serviced twice a year. The first service is due after 6 months, from the date of purchase, and the second service is due during the following 6-month period. If the bicycle is not serviced according to the scheduled service intervals, the warranty will become void and you will not be eligible for warranty benefits.

ELECTRICAL PART REPLACEMENT

If there is any issue with an eligible electrical part, it will be replaced within 24 hours, subject to verification and availability (it will be PAID). Exclusions: Battery, Motor, Controller, and Charger are not covered under this 24-hour Electrical Part Replacement commitment.

CONCLUSION

CUSTOMER ACKNOWLEDGEMENT: By purchasing/using the electric bicycle, the customer acknowledges and agrees to follow the warranty registration and the scheduled service requirements described in this policy.