- GET FREE SHIPPING ACROSS INDIA
WARRANTY POLICY
We believe that our responsibility doesn’t end when your electric bicycle leaves our showroom . Our warranty policies is our commitment to quality , reliability and customer satisfaction . Every ride should be smooth and worry free . That’s why we provide warranty coverage on selected key components of your bicycle , giving you greater confidence and peace of mind throughout your ownership .
| COMPONENT UNDER WARRANTY | TENURE (YEAR) |
|---|---|
| FRAME (ALUMINIUM) | LIFETIME |
| FRAME (STEEL) | 5 YEAR |
| BATTERY | 1+1 YEAR (Registration on website within 7 days of invoicing/receipt of E-bike) |
| MOTOR | 1+1 YEAR (Registration on website within 7 days of invoicing/receipt of E-bike) |
| CONTROLLER | 1 YEAR |
| CHARGER | 1 YEAR |
| DISPLAY | 6 MONTH |
| WARRANTY ELIGIBILITY | Applicable only to the original owner (production of proof of purchase/invoice) and is not transferable to subsequent owners. |
| TENURE (MONTH) | TENTATIVE MILEAGE (%) |
|---|---|
| 0–12 | 85–100% of claimed mileage |
| 13–18 | 75–85% of claimed mileage |
| 19–24 | 60–75% of claimed mileage |
THIS WARRANTY DOES NOT COVER:
| 1) Accessories are not covered under warranty. |
| 2) Normal wear and tear. |
| 3) Improper maintenance or lack of service. |
| 4) Damage or failure due to accident, misuse, abuse, and neglect. |
| 5) Labour charges for part replacement or changeover. |
TAKE CARE OF BATTERY
- Swelling due to overcharging
- Battery failure due to lack of use for prolonged periods
- Charging with unauthorized charger
Company is not responsible for loss or damage whatsoever (including special , indirect , incidental , economic or consequential damages , loss or damage to property other than the product itself , loss of profits business interruption , punitive damages or other losses ) arising from or concerning the product , Any claim under this warranty must be made through an authorized company retailer or as per the terms of the website , by producing original proof of purchase / invoice
IF YOU SUSPECT A DEFECT
If you suspect a defect and your product is within the warranty period, follow the step-by-step process below.
CONTACT US
Email us at sales@neufman.com or call (+91) with your order number, product details, and issue description.
SUBMIT PROOF
Share clear photos/videos of the defect.
DIAGNOSIS
Our support team will guide you through a remote check or direct you to a local service partner, if available.
EXTENDED SERVICE & SUPPORT
- After your warranty expires, we still have your back.
- Out-of-warranty repairs: We provide paid repair services and original replacement parts.
- Battery replacement: Available even after warranty, priced affordably.
- Service tips: Our team can help with care instructions for better product life.
WARRANTY REGISTRATION
IMPORTANT: In order to activate your warranty, please ensure that you register your product on the website. Please log on to the website and follow the steps under Register My Bike. You will need to upload the proof of purchase in the form of your invoice copy in order to register your product. You will receive a confirmation mail/notification once your purchase is verified and approved.
Please note that unless your product is registered on our website, your warranty will not be activated. You have 7 days from your date of purchase to register your product and activate the warranty.
REGISTER YOUR BIKE
Visit us.
Fill in the Order ID, Serial Number, Purchase Date, and Contact Information.
THANK YOU
Thank you for choosing Better Green Global Pvt. Ltd. We are committed to supporting you long after your purchase and ensuring that every ride is safe, smooth, and enjoyable. Please keep this warranty policy safely and follow the recommended service schedule to maintain your warranty benefits. In case of any warranty-related concern, our service team will be happy to assist you.
OUR COMMITMENT
Your trust is our greatest responsibility. Your journey is our commitment.
Better Green Global Pvt. Ltd.
Built to move you. Backed by our promise.